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Home > Policies & Regulations

Policies & Regulations

Access the legal framework, policies, and regulatory guidelines that govern the work of the Office of the Complaints Commission (OCC). These documents ensure transparency, accountability, and fairness in public service.

Key Legislation

Explore the primary laws and statutory provisions that define the authority, responsibilities, and powers of the OCC.

COMPLAINTS COMMISSIONER (OMBUDSMAN) ORDINANCE

Revised Edition showing the law as at 31 March 2018.

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Continue Exploring Official Information

Access more resources, download forms, or explore useful links to better understand your rights and the complaint process.

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